Frequently Asked Questions

Is a host provided with the party?
What information do I need to book a party?
When do I need to provide a final head count?
When will the party crate be delivered?
Do I need to be home when the crate is delivered?
How long does a party take to set up?
I’ve got the party crate... now what?
But I’ve never hosted a kids party at my house. How do I do it?
What’s provided as a party favor?
I’d like to host the party at a different location. What should I do?
Help! There’s something I don’t understand in the instructions!
What if I can’t get everything back into the crate?
What do I do if something breaks?
I’m missing some items that were in the crate. What should I do?
There’s an item from the party I would like to buy. Do you sell any of your party items?
What are the details of your rental policy?

Is a host provided with the party?

No, we’ve provided everything to empower you to be an amazing host!

Included in each crate are step-by-step instructions with pictures, sample party schedules, and menu suggestions. We recommend having at least one additional adult, older sibling, or babysitter as a helper at the party to make things run smoothly.


What information do I need to book a party?

To book a party, we will need the following information:

*We realize you may not know the exact number - this is just an estimate.


When do I need to provide a final head count?

Final guest count is due the day before party delivery.

This head count should include all siblings or any child that will be using the party supplies and crafts, so we can ensure an accurate amount of favors and supplies are available for use.


When will the party crate be delivered?

We will deliver your party crate 3 days prior to your event. Different dates may be accommodated upon request.


Do I need to be home when the crate is delivered?

No, we can deliver crates to your doorstep without anyone home; however, should the crate or crate items be stolen or damaged, the customer is responsible for paying the cost to replace all stolen or damaged items.


How long does a party take to set up?

We recommend allowing 2 adults a total of 3 hours to set up the party. More helpers will make set-up go faster.

If time and space allows, we recommend setting the party up the night before. This will allow you to adjust your space as needed, and prevent you from stressing on the day of the party.


I’ve got the party crate... now what?

Take out the instuction manual and get familiar with the party. As you read through, imagine where parts of the party can be set up in your house.

Next, unpack the crate and get familiar with the decorations and activities inside. Pick a place to start and dive into the set up!


But I’ve never hosted a kids party at my house. How do I do it?

First, relax. Kids are very forgiving!

Your crate has everything you need for the day of the party! Follow the instructions, do your best, and focus on how you are making awesome memories for your child. If you are nervous or have a larger party, we recommend getting as much help as you can. After reviewing the party, give out different responsibilies to your helpers so they know exactly what to do during the party.


What’s provided as a party favor?

Favors are themed to each party and can be found in the party theme page. Many of our favors are the crafts made or items used by guests during the party.

Due to allergies, we do not provide any candy or food favors.


I’d like to host the party at a different location. What should I do?

Regardless of party location, we will drop the party crate off at your residence. We still recommend opening the party crate and familiarizing yourself with the party ahead of time, especially with the instrcution manual.

Party crates will fit in the back of a large SUV, truck, or minivan and can be transported for use in a park, meeting space, rec center, etc.

If you know that you will be having a party outside, please let us know so we can make sure to include any extra items needed to have a party outdoors.

Please remember that a minimum of two people is required to lift each crate.


Help! There’s something I don’t understand in the instructions!

If anything is unclear, just call us! We’d love to help you out.

630-447-8262


What if I can’t get everything back into the crate?

We’ve packed each crate to the brim, and we understand it might be hard to fit it all back in. Please do not force items into the crate. Pack it as best you can and leave things that don’t fit on top for pick up.


What do I do if something breaks?

We get it, kids break things.

Please return all items back to the crate, even if they are damaged. We may be able to fix broken items. Write a note telling us about damaged items and put it on the top of the crate. Over $20 worth of unfixable damages will automatically be charged to the customer.


I’m missing some items that were in the crate. What should I do?

Notify us of any lost or stolen items.

Once a party is picked up, we will inventory the items in the crate, and will notify you via email of any missing items. Missing items must be returned within one week. Unfortunately, missing items not returned will result in a direct charge to the customer for replacement. Please treat items in the crate as if they were your own.

A checklist of items that should be returned is available in the back of the instruction manual for each party.


There’s an item from the party I would like to buy. Do you sell any of your party items?

Maybe. Certain decorations or props may be available for purchase on a case by case basis. Please contact us.


What are the details of your rental policy?

TBD